Effective Date: March 14, 2026

At Finova Pro LLC, we are committed to delivering reliable bookkeeping, payroll coordination, and financial support services. Because our services involve time, expertise, and customized work, this Refund and Returns Policy outlines the conditions under which refunds may or may not be issued.

By purchasing or requesting our services, you agree to the terms outlined in this policy.

1. Nature of Our Services

Finova Pro LLC provides professional bookkeeping support, payroll coordination, and financial back-office assistance. As our services are digital and service-based, there are no physical products to return.

Once a service has been initiated or completed, it may not be eligible for a refund except under specific circumstances described below.

2. Eligibility for Refunds

A refund request may be considered under the following conditions:

• The service has not yet been started

• A duplicate payment was made in error

• A billing error occurred during the payment process

Refund requests must be submitted within 7 days of the original payment date.

3. Non-Refundable Services

Refunds will not be provided in the following situations:

• The service has already been completed

• Work on the service has already begun

• The client fails to provide required information or documentation

• The client changes their mind after the service has started

Because our services involve professional time and expertise, completed or partially completed work is generally non-refundable.

4. Service Cancellations

Clients may request cancellation of a service before work has started. If the service has not yet begun, a refund may be issued at the discretion of Finova Pro LLC.

Once work has started, cancellation may not qualify for a refund.

5. Processing Refunds

If a refund is approved, it will be processed using the original payment method whenever possible.

Refund processing may take 5–10 business days depending on the payment provider or financial institution.

6. Service Satisfaction

Finova Pro LLC is committed to maintaining high service standards. If you are not satisfied with the service provided, we encourage you to contact us so we can review the situation and work toward a reasonable resolution.

7. Policy Updates

Finova Pro LLC reserves the right to update or modify this Refund and Returns Policy at any time. Updates will be posted on this page with the revised effective date.

8. Contact Us

If you have any questions regarding refunds or service cancellations, please contact us:

Finova Pro LLC
1907 Cardova Drive
Greensboro, NC 27410
United States

Phone: +1 5514307506